Thank you for visiting “mtihotak-53″! We value the following! Careful packaging? Sincere customer service. Accessories: Doll stand included No paper tag or box. This item has been displayed, so there may be discoloration, dirt, and scratches. The eyes do not close naturally. If you gently pull it down with your hand, it will close. This is a charming Madame Alexander doll. Thank you very much. Please check the photos and feel free to ask me any questions you may have. We cannot change an address after the order has already been placed. Envelope, Box or PAK Packing. Small items will be placed in a packing bag whenever possible, but depending on. The shape and size of the item, they may only be packaged in bubble wrapping. Thank you for your understanding. We provide valid Tracking Numbers for all orders. If you have any questions or issues, we are at your service. I ask that you send me photos of the product before returning it. I will then compare it with the photo of the product. We can’t not reply gifts or unreasonable requests such as declared amount.